Processing of your personal data
Siemens Healthineers processes your personal data as part of your use of our websites and online services as described in the following:
Use of the websites
When using our websites, Siemens Healthineers processes information which is technically necessary for communication to take place and which may also be automatically sent to us by your browser or device, e.g. IP address, device type, browser type, pages visited, date and time of the request.
We process this information in order to enable you to visit the websites, to improve and accelerate the presentation of the websites, to adapt and prepare the information offered for specific target groups and to design the websites according to user preferences.
The legal basis for the processing is the safeguarding of the legitimate interests of Siemens Healthineers as website operator (Art. 6 para. 1 lit. f GDPR).
Subscription of information and participation in surveys
On our websites you can subscribe to various information, such as subscribe to newsletters or provide us with comments and feedback by participating in surveys. Siemens Healthineers processes the personal data that you have entered via the website, e.g. contact information such as first and last name, e-mail address, telephone number or comments.
Siemens Healthineers uses this personal data to contact you and provide the requested information, to process your comments and feedback and to adapt and prepare the information offered for specific target groups.
The legal basis for the processing is your consent (Art. 6 para. 1 lit. a GDPR).
Use of contact forms and chatbots
You can contact us directly via contact forms and chatbots on our website and in particular provide your contact details. Siemens Healthineers processes the contact information you provide, such as your first and last name, e-mail address or telephone number, as well as information you provide in a support request, in order to respond to and clarify your contact or request.
The legal basis for the processing is your consent (Art. 6 para. 1 lit. a GDPR). If your request is aimed at the conclusion of a contract, the legal basis for the processing is the performance of a contract (Art. 6 para. 1 lit. b GDPR).
On our websites you can register for various Siemens Healthineers Online Services by providing your personal data, for example to access technical documents of our products or to exchange information in user forums.
Siemens Healthineers processes the personal data that you have entered when using the Siemens Healthineers Online Services for example when registering or logging in, such as your first and last name, e-mail address, telephone number, comments or forum posts.
Siemens Healthineers processes your personal data,
- to provide the services and features of the Online Services and to manage your use; or to enable you to use the services and features of the Online Services;
- to verify your identity and enable user authentication;
The legal basis for the processing is your consent (Art. 6 para. 1 lit. a GDPR), the performance of a contract (Art. 6 para. 1 lit. b GDPR) or the safeguarding of the legitimate interests of Siemens Healthineers as the provider of online services (Art. 6 para 1 lit. f GDPR).
Processing of personal data related to your business relationship with Siemens Healthineers
Links to other websites
Recipient and disclosure of personal data
Siemens Healthineers works with other affiliated companies and external services providers and may therefore transfer your personal information for the purposes described above to:
other Siemens Healthineers and Siemens Group companies;
service providers who process data as part of their service provision for Siemens Healthineers (e.g. service providers for IT maintenance activities, processing enquiries, administration of user identities);
courts, arbitration tribunals, authorities or legal advisors, if this is necessary to comply with applicable law or to assert, exercise or defend against legal claims.
As a global company, Siemens Healthineers also has affiliates in countries outside the European Economic Area (EEA) ('third countries') and cooperates with external service providers who may also be located in third countries. Third countries are countries where the applicable law does not guarantee the same level of data protection as within the EEA.
In the event that the recipients of your personal data are located in third countries for which the EU Commission has not made an adequacy decision to the effect that an adequate level of data protection exists in these third countries, Siemens Healthineers will take other measures to implement appropriate guarantees for the protection of your personal data in accordance with the GDPR.
We therefore only pass on your personal data to Siemens Healthineers and Siemens companies in third countries if they have implemented the binding corporate rules of Siemens for the protection of personal data (Binding Corporate Rules, "BCR") approved by the data protection supervisory authority. You can find further information about the Siemens BCR under "Downloads" at the bottom of this page.
Personal data is only transferred to external recipients in third countries if, for example, they have concluded (i) EU standard data protection clauses with Siemens Healthineers or introduced (ii) Binding Corporate Rules or are certified under the (iii)Privacy Shield for recipients based in the USA.
For further information on the respective guarantees, please refer to the following links:
EU Standard Data Protection Clauses
Binding Corporate Rules
Further information and a copy of the implemented measures can be obtained upon request from the Siemens Healthineers Data Privacy Organization (see contact information under "Contact").
Siemens Healthineers will only process your personal data for as long as it is necessary to fulfil the purpose of the processing (e.g. until the matter you have contacted us with is completely clarified) or until you revoke your consent or object to the processing and there is no other legal basis or overriding legitimate reasons for the processing.
To the extent that Siemens Healthineers needs to process your personal data in order to fulfil a legal obligation or the processing is necessary for the establishment, exercise or defense of legal claims, Siemens Healthineers stores your personal data until the legal obligation is fulfilled or the legal claims have been asserted.
According to the data privacy law applicable in the EU/EEA, you have the right – provided that the respective legal requirements are fulfilled – to:
- obtain confirmation as to whether Siemens Healthineers processes personal data about you and, where that is the case, obtain access to your personal data processed by Siemens Healthineers as well as other information,
- obtain the rectification of your inaccurate personal data processed by Siemens Healthineers,
- obtain from Siemens Healthineers the erasure of your personal data processed by Siemens Healthineers,
- obtain from Siemens Healthineers restriction of processing of your personal data,
- obtain your personal information that you have provided to Siemens Healthineers in a structured, commonly used and machine-readable format or request that your personal information be transmitted to another recipient,
- object to the processing of your personal data by Siemens Healthineers and, on grounds relating to your particular situation, to object to the processing of your personal data insofar as the processing of your personal data is based on legitimate interests.
If you have given Siemens Healthineers your consent to process your personal data, you have the right to withdraw your consent at any time with effect for the future, i.e. your withdrawal does not affect the legality of the processing carried out based on the consent prior to the withdrawal. After withdrawal, Siemens Healthineers may only process your personal data to the extent that Siemens Healthineers can base the processing on another legal basis.
If you wish to exercise any of your rights, please contact the Siemens Healthineers Data Privacy Organization (see contact information under "Contact").
About the processing of private data for customers visiting Siemens Healthineers
Contact for questions and complaints, data protection officer
The Data Protection Officer of Siemens Healthineers and the Siemens Healthineers Data Privacy Organization provide support in all questions relating to data privacy as well as questions, comments, concerns or complaints. The Data Protection Officer and the Siemens Healthineers Data Privacy Organization can be contacted at www.bkms-system.net/SHS-DP
The Siemens Healthineers Data Protection Officer and the Siemens Healthineers Data Privacy Organization will always use best efforts to address and remedy your request or complaint. In addition to contacting the Data Protection Officer of Siemens Healthineers and the Siemens Healthineers Data Privacy Organization, you also have the possibility at any time to contact the competent data protection supervisory authority with your enquiry or complaint. An overview of the national and international data protection authorities is available here.